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FAQ

When can I expect to receive my order?

We typically fill and ship orders within 2 days, but please allow up to 5 days as we often make your products to order. When we ship your order, you will receive a confirmation email with USPS tracking information. If you need an order sooner than is available on our checkout page, shoot us an email at info@shopxodo.com and we will examine the options for expedited shipping. 

Do you ship internationally?

We do! Please see our Shipping & Returns page for more info. 

What are your best sellers?

Our candles are our most popular product, especially when people have a chance to smell them in person. The most popular scents are the Gardenia and Cedar & Cannabis. Out of our skincare products we sell a ton of the Rose Water Facial Toner since it works so well with all skin types and makes a great gift. Our perfume oils are all equally popular, but we're partial to the Spanish Moss, which layers really well with other fragrances. 

Are your products made for men or women?

Both! We have tested all of our skincare products on both men and women with equally outstanding results. All of our perfume oils are designed to be unisex, but if we had to rank them in order from most "feminine" to most "masculine", we'd say it's probably Honey Island, Tobacco Flower, then Spanish Moss and Cypress Grove at a tie for the most man-ish. 

Are your products really all natural?

Our skincare products and perfume oils are made with 100% plant-derived ingredients, with no added preservatives, artificial fragrances or colors, phthalates, sodium laurel sulfate, or petrochemicals of any kind. All the beautiful colors and scents are derived strictly from each products' natural ingredients.

Our candles are made with all natural US-grown soy wax, cotton wicks, and fine fragrance oils. Fragrance oils are made up of essential oils, natural aromatic isolates, and/or synthetically produced aroma-chemicals. After much experimentation we found that in order to make a candle that gives off a consistently strong scent throw at an approachable price point (we're talking $26 vs. $100+ per candle), we'd need to occasionally incorporate fragrance oils with synthetic aroma-chemicals. That being said, we work to seek out fragrance oils that are free of potentially harmful chemicals like phthalates and we always adhere to the usage guidelines determined by the International Fragrance Association.

Are your products vegan?

The only ingredient we use that isn't vegan is beeswax, and we only use it in 3 of our products. They are our collaboration products with Goods That Matter- Apis and Queen Solid Perfumes and the Cypress & Honey Travel Candle. 10% of the proceeds from the sale of those products is donated to the Pollinator Partnership, an organization dedicated to saving the bees through a variety of initiatives. The beeswax that we use is purchased directly from an organic beekeeper and farmer in the Lower 9th Ward of New Orleans who raises bees and grows food on formerly blighted properties to distribute to residents who otherwise lack access to fresh produce. 

Are your products 100% organic?

We use certified organic ingredients whenever we can. Some ingredients are not available as certified organic, such as fractionated coconut oil. Other ingredients that we use are plant-derived, chemical-free, and sustainably produced- in other words, "organic"- however becoming certified organic may be cost prohibitive for smaller farms and producers. We take care to study the practices of all the companies from whom we source our ingredients, choosing to work with only those that offer full transparency into their processes and demonstrated dedication to protecting and preserving the environment. 

Do you test on animals?

Hell no! We love animals. All our products are tested thoroughly on ourselves and on our kind and open-minded friends and family. 

Are your products safe to use while pregnant or nursing? 

We'd love to say yes and we plan to use them ourselves while pregnant, but we can't account for every mother's unique constitution. As with any new product unless specifically marketed toward babies and pregnant mothers, we recommend checking with your doctor before taking the plunge. 

What is the shelf life of your products?

It varies, but in general we say that our products are at their best when used within a year from first use. We sterilize all our containers and work-spaces to the best of our ability but as soon as you open your product you are introducing it to the world and all of its beautiful dirt and life. That being said, we designed the packaging taking into account how much of the product the average person will go through and at what speed. If you use our Rose Water Facial Toner as much as we do, for example (morning, night, and a few times throughout the day), the 2-ounce bottle should last you a few months and the 4-ounce bottle up to a year. You can extend the shelf life of your products by keeping them in cool spaces out of direct light. Try not to get any water into the body scrubs while using them in the shower and they will stay fresh longer. 

Can I use your skin care products on sensitive and/or acne-prone skin?

We designed all of our skincare products for our friends and family who came to us with specific issues - inflammation, acne, excessive oil, etc. - and we believe in the efficacy of the products to treat those issues. We've tested all our products on a variety of different skin types with positive outcomes. If you have any skin conditions that cause you to worry that introducing new products may irritate your skin, we recommend either consulting a dermatologist and/or doing a "patch test" of the product on a small patch of your arm before applying it to your face or all over your body. 

What is the best way to burn a candle?

Keep your candle free of dust and debris to the best of your ability by replacing the lid while it's not burning. Keep the wick trimmed to a quarter inch; our wicks are pre-trimmed and should burn in such a way that the wick always extends a quarter inch past the top of the wax, but this may be affected by abnormal environmental factors such as extreme heat or cold, a sustained breeze, etc, in which case you may want to trim it with scissors. 

The first time you burn your candle, make sure you let it burn until the entire top layer of wax is melted. This should take about 3 hours for the 9-ounce candles and one hour for the 2-ounce candles. This will prevent tunneling, or when the wax melts in the middle but remains solid around the edges, on subsequent burns.

Always burn your candle on a heat resistant surface, away from kids and pets, and don't leave a burning candle unattended. We know some of these scents are relaxing, but don't fall asleep with a candle lit.  

Can I reuse the container that my product came in?

We hope you do! For the Body scrub jars, begin by removing any residual oil from the container with a paper towel or rag that you don't mind getting dirty. This may take a few rounds of wiping. Once it feels dry in there, soak the container and lid in hot soapy water or run through a dishwasher a few times. Skincare products in bottles and perfume containers are harder to rid of their scent as essential oils are highly concentrated and the bottles have skinny necks that prohibit good wiping, but keep soaking the bottles with dish soap and rinsing and they should eventually come out odorless or close to it. 

There are two ways to re-purpose a candle jar. With both methods, wait until the candle is burnt down to where about a quarter inch of wax remains. 

Method 1: Heat 

  1. Set the retired candle in the bottom of a saucepan with the lid removed and pour in enough water so that the candle is partially submerged.
  2. Heat the water on low heat until the wax begins to melt (you don't need to boil the water).
  3. Wearing heat-proof gloves or oven mits or covering your hands with rags, veeeeery carefully remove the jar from the pan. It will be hot and slippery.
  4. Dump the melted wax into the trash or into a disposable container (like you would with bacon fat).
  5. Allow the jar to cool slightly before thoroughly wiping it out with paper towels.
  6. If the wick base doesn't come out with the wax, use a spoon to pry it out.
  7. Once you've removed all the residual oil, wash the jar with dish soap or in the dishwasher repeatedly until none of the candle's scent remains. 
  8. Enjoy your cool new jar! 

Method 2: Freeze

  1. Put the candle in the freezer with the lid removed and freeze for a few hours or until the wax appears to pull away from the sides of the jar.
  2. Use a dull knife to chip the remaining wax out.
  3. When the jar is at room temperature, use paper towels to remove the residue and proceed with Steps 6 through 8 from the above method. 

Why do you use soy wax?

Soy wax burns cleaner than paraffin wax, which is a petroleum by-product, and it burns slower than other waxes because it has a lower melting point. Our soy wax is made from 100% US-grown soy beans, which are a sustainable and renewable resource. Buying American-grown ingredients reduces the carbon footprint associated with long-distance shipping and stimulates our economy. Soy wax is biodegradable, plant-derived, and has no added chemicals or preservatives. 

Do you make custom scents or products?

Yep! We've made a number of custom candle scents for individuals and businesses, custom perfume and skincare blends (check out the cool custom line we did with our local stockist Freda), and personalized lip balms, perfumes, and skincare kits for wedding parties. We love collaborating and developing new products and would love to help you out with whatever custom creation you're hoping to make! Send us an email at info@xodobotanicals.com with deets and we can get started.